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Department of Business and Economics

Article by Dr. Sarah Köcher honored with 2019 Robert Johnston Awards

Darstellung der Gewinner*innen des Highly Commended Paper Awards für ihren Beitrag "Frontline Service Technology infusion: Conceptual archetypes and future research directions" © SERVSIG

The article "Frontline service technology infusion: conceptual archetypes and future research directions" (Arne de Keyser, Sarah Köcher, Linda Alkire, Cédric Verbeek, and Jay Kandampully) published in the Journal of Service Management in 2019 has received the Highly Commended Paper Award of 2019. The conceptual paper was downloaded more than 1600 times and cited more than 12 times in one year. Congratulations for this Award!

Link to Award